Product Return (RMA) and Service Information

If you are experiencing a problem with your Flightcell equipment, click on the button below to contact our technical support team.

Returned Materials Authorisation

If it is decided that you need to return the equipment, you must complete and send a Returned Materials Authorisation (RMA) form before shipping any products for repair.

This applies for ALL Flightcell products and equipment:
Flightcell Pro, Flightcell DZM and DZMx products, Flightcell Iridium Cradles and all associated accessories.

Flightcell DZMx Upgrades

If you are returning a Flightcell DZMx product for a WiFi/Bluetooth upgrade, a modem upgrade, or other firmware upgrade you will need to complete an upgrade form before shipping the product.

Important Note: Platform 3 firmware does not support POTS cabin phone functionality.

RMA Flightcell DZMx Multiple Upgrades Form

If you are returning a Flightcell DZMx product for a cell modem upgrade you will need to complete an upgrade form before shipping the product.